BI Lead - Jetpac

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

Title: BI Lead

Company: Circles - Jetpac

Location: Delhi NCR, India

Type: Full time 

About [Circles – Jetpac]: 

Jetpac, from Circles, is the coolest tech startup you will find, dedicated to making Travel super convenient and 100% hassle free. We're a bunch of rebels, renegades, and sometimes misfits, working together to change the Travel Universe. We grew 10x last year, with customers in >150 countries and availability in 10 different languages and currencies. At Jetpac, we take ownership and we lead! We are ambitious and resourceful Jetpac cadets, who would stop at nothing to get to the desired end outcome! If you think you've got the guts, the smarts, and the hustle to join us, then keep reading! 

Job Overview

We're looking for a BI Lead to build and own the data backbone that powers every decision at Jetpac. This role demands someone who's equally strong technically and commercially: hands-on with SQL, data models and dashboards, but also strategic enough to shape how the company measures growth. You'll own the single source of truth for our metrics and partner closely with marketing, product, finance and leadership. If you're someone who gets a kick out of turning messy data into crisp answers, and can tell CAC from LTV from cohort retention in your sleep, you'll fit right in.

Key Responsibilities

Strategy & Ownership

• Define and drive Jetpac's BI and reporting roadmap in line with business priorities
• Own the company's core metrics framework (revenue, orders, CAC, ROAS, LTV, retention, churn) and be the single source of truth for them
• Set standards for metric definitions, data quality and governance across teams
• Prioritise incoming data requests and balance quick answers with long-term infrastructure
  

Data Modelling & Infrastructure

• Design and maintain scalable data models and a clean semantic layer in the data warehouse
• Build and own ETL/ELT pipelines from product, payments, marketing, CRM and support sources
• Partner with engineering to improve event tracking, data collection and pipeline reliability
• Set up monitoring and checks to catch data issues before stakeholders do

Dashboards & Reporting

• Build and maintain self-serve dashboards for leadership, marketing, product, finance and operations
• Deliver weekly and monthly business reviews with clear, actionable insights
• Automate recurring reports and reduce manual effort across teams
• Make data accessible and easy to use for non-technical stakeholders
  

Analytics & Insights

• Run deep dives on acquisition, conversion funnels, cohorts, pricing and retention
• Support marketing with attribution, channel performance and budget allocation analysis
• Partner with product on A/B test design, measurement and readouts
• Use data to craft compelling narratives around what's working, what's not, and what's next

Cross-Functional Collaboration

• Partner with marketing, product, finance, CRM and customer support teams to understand their data needs
• Work with leadership to translate business questions into analysis and metrics
• Coordinate with engineering on data availability and new tracking requirements
  

Reporting & Documentation

• Present insights, growth hypotheses and recommendations to leadership
• Maintain a clear data dictionary and documentation of metrics, models and dashboards
• Track and communicate key decisions on definitions and data changes
  

Requirements

• 3–5 years of experience in business intelligence, analytics or data roles
• Expert-level SQL and strong experience with data modelling (dimensional modelling, star schemas)
• Hands-on experience building dashboards in at least one major BI tool (Looker, Tableau, Power BI or Metabase)
• Experience with cloud data warehouses such as BigQuery, Snowflake or Redshift
• Bachelor's degree in Computer Science, Engineering, Statistics, Mathematics or a related field
• Strong understanding of e-commerce or consumer-app metrics: funnels, cohorts, CAC, LTV, retention
• Excellent communication and stakeholder management skills, with the ability to explain data to non-technical audiences
• Comfortable working in a fast-paced, high-ownership startup environment
  
  

Preferred Experience

• Prior experience in a tech startup or high-growth DTC brand
• Background in travel, telecom or fintech verticals is a strong plus
• Familiarity with eSIM or digital telco space is a bonus
  

Desired Skills

• Proficiency in Python for analysis and automation
• Familiarity with product analytics tools such as GA4, Posthog or Amplitude
• Familiarity with marketing data sources and MMPs like AppsFlyer or Branch 
• Knowledge of A/B testing, statistics and experiment design
• Strong data storytelling and visualisation skills

What We Offer:

• Competitive salary and excellent performance-based incentives.
• Flexible work arrangements with remote or hybrid options.
• Opportunity to work with a dynamic and innovative global team.
• Career growth and professional development opportunities

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Data Protection and Privacy Statement 

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.