Director, Lead Functional Consultant, Supply Chain

SymphonyAI | Professional Services |Working hours - EST time zone

Company Overview

SymphonyAI is a leading enterprise AI SaaS company that builds packaged AI application suites for businesses in retail, consumer packaged goods, financial services, manufacturing, media, and IT. Headquartered in Palo Alto with teams across 25 countries, we serve more than 2,000 customers and work to accelerate their revenue growth and productivity through predictive and generative AI. We are guided by four values: customer focus, innovation at speed, targeted focus, and team unity. We value pragmatic problem solving and measurable outcomes over hype, and we bring that same discipline to the way we design the experiences our customers depend on.

Role summary

The Professional Services Director, Lead Functional Consultant must have strong expertise in Supply Chain Planning and retail business operations to support the design and implementation of SymphonyAI AI-driven solutions for global retail customers. This is a customer-facing role focused on close collaboration with business stakeholders, product teams, and sales teams. The ideal candidate will have hands-on experience in demand planning, inventory optimization, store operations, warehouse replenishment and master data management, along with the ability to lead workshops, define future-state processes, and support successful solution deployments.

Key responsibilities

1. Solution Discovery & Process Design. Set the vision and standards for professional services deliverables, including translating business requirements into functional solution designs and implementation plans that align to SymphonyAI’s capabilities, leading client workshops/ demonstrations, supporting executive readouts, and creating solution documentation. Own discovery, concepting, prototyping, and delivery for complex supply chain applications.
2. Client engagement. Partner with client leadership and implementation teams to shape experiences that translate operational needs into solutions, that drive adoption and create measurable outcomes. Conduct interviews the with planners, buyers, and operations leaders to understand the current state and challenges to shape the future solution design. Act as a trusted advisor to customer stakeholders throughout the implementation lifecycle.
3. Delivery quality. Create solutions for dense data, scenario analysis, and exception management. Establish review processes and quality bars so every client-facing artifact meets SymphonyAI brand and usability standards to successfully scale without losing quality. Partner with technical teams to ensure accurate setup of master data, planning parameters, and business rules.
4. Client training. Design and deliver training for client leaders, power users, and internal account teams so they can use and sustain the solution after go-live. Training includes role-based walkthroughs of new workflows, guided practice sessions in sandbox environments, and written quick-reference guides. Success is measured by adoption rates, reduced support tickets, and stakeholder confidence in running their own processes. Support continuous improvement initiatives by identifying process optimization opportunities during and after implementation.
5. Internal partnerships. Work with Product, Engineering, Sales and Customer Success teams to align professional services solutions with the broader product and brand roadmap.

Qualifications

Required

• 8–10+ years of experience designing and implementing software in supply chain, logistics, manufacturing, or other operations-heavy domains, including at least 5 years in leadership.
• Hands-on experience in demand planning, inventory optimization, warehouse replenishment, or master data management in retail.
• A portfolio showing end-to-end design work, from research and information architecture through final interface, ideally for enterprise, SaaS, or AI-driven products.
• Experience leading client-facing design or implementation work in enterprise software or professional services.
• Excellent problem solving, communication, and presentation skills.
• Comfort managing competing priorities in a fast-paced customer environment
• Fluent in English and willingness to travel to client sites on occasion.

Core Competencies

• Strategic thinking focused on solution usability and sustainability
• Executive, client-facing presence and stakeholder management
• Results focused, data-driven decision making
• Cross-functional collaboration and influence
• Commercial acumen; sense of curiosity in problem solving