Head, BRM - BB and ME, Retail Products & Client Experience

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Job Details

Head, BRM - BB and ME, Retail Products & Client Experience

Job Description

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Requisition Number:

65156

Job Location:

Mumbai, IND

Global Grade:

Band 5

Work Type:

Office Working

Employment Type:

Permanent

Posting Start Date:

06/11/2026

Posting End Date:

30/11/2026

Job Description:

Job Summary

•    To be the source of reference within the Business Unit in facilitating and promoting the understanding of OR and compliance requirements.

•    Continuously evaluate and identify operational risk implications of business strategies and programmes, and provide guidance on any operational risk remediation with support from SORO and respective risk owners

•    Assist Head – BRM in supporting Retail Banking COO initiatives and in driving adoption of initiatives at the country level

•    Responsible for adherence to specified BAU operational risk deadlines

•    Lead and support implementation of OR initiatives for the Business Unit.

•    Accountable for ensuring Risk Acceptance requests are completed by process owners for material risks and control failures identified. Accountable for the provision of these templates to second line operational risk team for review and approval prior to submission to relevant governance forums / committees

•    Responsible for the implementation of the Control Sample Testing (CST) process, sampling and testing the population of controls to ensure compliance with agreed control standards, including facilitating the monitoring / collection of any Key Control Indicators (KCIs)

•    Responsible for ensuring quality of information recorded in the risk tracking system, as well as ensuring accuracy, completeness of data, driving the timely resolution of outstanding actions

•    Responsible for supporting the business in minimizing operational risks and losses, and ensuring material operational losses are investigated to prevent recurrence

•    Ensure risk ownership by Country Process Owners over centrally / GBS performed validation checks is retained at the country level – specifically ownership of residual risk evaluations and associated remediation activities

•    Identify non-standard processes within the business, and ensure appropriate control mechanisms are implemented and monitored for effectiveness

•    Proactively communicate with the Business Head and SORO on operational risk issues. Escalate significant events to Business Head /SORO as appropriate.

•    Coordinate and consolidate operational risk and loss reporting of the unit for the reporting to the CNFRC, SORO and Business Unit Head. Ensure data accuracy and completeness.

•    Design and implement control measures and monitoring plans for compliance and operational risk management. Ensure effectiveness of controls for compliance monitoring and risk management.

•    Undertake and/or coordinate periodic business monitoring (self-assessment) activities within the Business Unit and escalate findings and or breaches to Business Unit Head and SORO, when they occur.

•    Could act as the Unit Money Laundering Prevention Officer (UMLPO), or cooperate with the BMLPO to ensure appropriate internal controls and procedures for money laundering prevention are in place and functioning as intended. Where appropriate, assist in the investigation of financial crime risks.

•    Identify gaps and arrange training on compliance and OR for staff.

•    Carry out gap analysis between Group circulars, Regulatory circulars and country process notes

Key Responsibilities

•    Effectively drive compliance in Sourcing channels and products team

Strategy

•    He should be able to understand and align to the bank’s strategy and should be able to ensure that controls put in place do not become bottleneck in achieving the goals.

Business

•    The incumbent would need to understand how the business banking operates and accordingly perform the duties under this role

Processes

•    The incumbent may be required to review the business banking processes, the controls and their results for which the appointment is being done.

People & Talent

•    The incumbent should be able to manage, handhold, develop talent of his teammates. Identify training and development needs, provide congenial atmosphere for team to work efficiently

Risk Management

•    Responsible for providing guidance to the business on working towards an advanced MCA, driving improvements in year-on-year average MCA ratings

•    With the guidance and support from Risk Owner and Process Owner, continuously identify and evaluate operational risks arising for new products and new business, regulatory and thematic risks, and drive the implementation of appropriate controls to mitigate these risks in country

•    Responsible for mentoring Retail Banking – Business Banking staff.

•    Responsible for ensuring compliance with policies applicable to Retail Banking – Business Banking which impact operational risk. Challenge processes, procedures, and policy if there is opportunity for improvement

•    Responsible for speaking out on emerging risks

•    Responsible for identifying knowledge gaps, facilitate development of training on Operational Risk for the business

•    Participate in periodic peer reviews, subject to business need, to ensure consistency of risk management approach and support the business in embedding best practices

Governance

•    Monitor and track Issues and Events

•    Track actionable from Internal and external audits

•    Ensure reporting timelines are adhered

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.

•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

•    Lead the [India / CPBB / Business Banking] to achieve the outcomes set out in the Bank’s Conduct Principles

•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

•    Reserve Bank of India prescribed responsibilities and Rationale for allocation.

Key stakeholders

•    Business Banking Products team, Business Banking Sales team, Business Banking VCGM, CFCC, Country Operational Risk Officer, FCC, TPRM, Operational Resilience Team

Other Responsibilities

•    Cross team collaboration and leadership skills – proactive engagement with Business Unit Head and all responsible persons in the Unit.

•    Effectiveness of the control and monitoring of operational risk, compliance risk prevention at the Business Unit level.

•    Satisfactory results on audit undertaken by Group Internal Audit, regulators and external auditors.

•    Timely communication of changes to the regulatory environment and internal Policies from Legal & Compliance and Operational Risk Management Group.

•    Timely reporting and escalation of all operational risk exposures.

•    Regulatory champion and process champion for Business.

Skills and Experience

•    Risk Management

•    Assurance and Governance

•    MS office

•    Analytics

•    Digital

•    People Management

•    Stake Holder Management

Qualifications

•    Minimum Graduate or Post Graduate with relevant Business Banking and Medium Enterprise industry experience

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

Being part of an inclusive and values driven organisation

, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.

In line with our Fair Pay Charter

, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance

, with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

Apply now

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