Head OR Policy and Cluster Oversight Lead(Singapore, India)

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Head OR Policy and Cluster Oversight Lead(Singapore, India)

Job Description

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Requisition Number:

63727

Job Location:

Singapore, SGP | Bangalore, IND

Global Grade:

Band 4

Work Type:

Hybrid Working

Employment Type:

Permanent

Posting Start Date:

30/10/2026

Posting End Date:

13/11/2026

Job Description:

Job Summary

•    This role could be based in Singapore or India. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based.

•   The Operational, Technology and Cyber Risk (OTCR) organisation is instrumental in protecting and ensuring the resilience of Standard Chartered Bank’s operations, data, and IT systems by optimising operational, technology and cyber risk across the enterprise. As a critical function reporting into the Group Chief Risk Officer (CRO), the Group OTCR team serves as the second line of defence for assuring that controls are implemented effectively, in accordance with the OTCR Framework, and for instilling a risk culture within the Bank.

•    The Head, Operational Risk Policy and Cluster Oversight Lead  is an important role that requires detailed knowledge of Operational Risk (OR), strong business acumen and an understanding of the key regulations and industry trends relating to OR components on Risk & Control Self-Assessment and Response Management (Risk Event and Risk Treatment). The successful candidate will support to drive optimisation by defining and maintaining the OR policy that align to evolving business, industry regulatory and threat demands.

•    This individual must engage with stakeholders across the three lines of defence, providing advisory specific to OR. This includes advising on effective risk management practices, governance and oversight; and providing applied knowledge to help support the development of approaches, frameworks and policies, including development of guidance, training and communication to staff across the Bank.

Key Responsibilities

The successful candidate will need to have proven experience in developing and maintaining policies and be well versed with risk and controls in the OR areas. The candidate is also expected to be familiar with the mechanics of implementing policies, risk and control concepts, and interdependencies with other OTCR teams with respect to policies. The candidate will develop OR policy and standard to ensure they meet the needs of the Bank, aligning to industry best practice and regulatory expectations. They will also ensure alignment to ERMF, Strategies and non-OTCR policies of the Bank, avoiding overlap or duplication, and considering the practical application and operation of the framework in all aspects of risk management. It is critical therefore, to have stakeholder engagement, liaison, and negotiation experience, along with strong communication skills, and an ability to create a compelling, yet simplistic vision, for others to follow.

Business

•    Support the development and enhancement of OR framework, policy and standard.

•    Partner with first line and Cluster risk teams to embed frameworks and drive effective governance

•    Regulatory interpretation, application and implementation relating to OR framework, policy and standard.

•    Ensure OR framework, policy and standard are aligned to meet the relevant regulatory requirements (e.g., BCBS 515)

•    Review effectiveness of policy and standard implementation.

•    Provision of information and guidance relating to risk management processes and frameworks.

•    Communicating OR policy updates and technical concepts through newsletters, OR Champion forums and training.

•    Work with other OTCR teams to ensure effective implementation and oversight of the effectiveness of the policies, such as:

o    Coverage team to ensure advice and guidance are provided to discharge their coverage responsibilities in the area of OR.

o    System team to ensure policy requirements are effectively implemented in system.

o    Reporting and analytics team to ensure policy requirements are effectively tracked via monitoring reports, and OR data are translated into useful Management Information.

•    Review other associated frameworks, policies and standards from time to time upon request.

Cluster Oversight

•    Deliver second-line oversight across regional clusters, ensuring adherence to global standards while addressing local regulatory requirements.

•    Drive standardisation of practices and methodologies across clusters and in-country.

•    Review and challenge risk assessments, risk appetite usage, and control effectiveness at cluster and business-unit levels.

•    Provide aggregated risk insights and escalation to senior management, risk committees, and the Board.

Processes

•    Continuously enhance the OR methodology, keeping abreast of external practises through research and participation in industry forums.

People & Talent

•    Exercising excellent people management in the areas of resourcing, talent development, performance management, learning and development and engagement

•    Lead through example and build the appropriate culture and values

•    Set appropriate tone and expectations from team, working in collaboration with stakeholders, whilst upholding and reinforcing the independence of the second line

•    Establishing constructive relationships with Key Stakeholders (as defined below)

Risk Management

•    Ensure all activity adheres to the Risk Management Framework, with a specific focus on ensuring an effective framework for the management of OR within the team as they pertain to the role.

Governance

•    Demonstrate an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.

•    Deliver ‘effective governance’; capability to challenge colleagues effectively; and willingness to work in an open and cooperative manner with all.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.

•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    OTCR LT

•    OTCR SME, Coverage and Central Functions teams

•    Country OR

•    OR Champions (first line and second line stakeholders)

•    ERM – Frameworks & Policy

•    Group Internal Audit

Our Ideal Candidate

10+ years of relevant experience across business, Risk & Control, and/or Compliance functions is preferred

Strong business acumen and an understanding of the key regulations and industry trends

relating to OR components

Extensive experience in Risk & Control Self-Assessment and Response Management (Risk Event and Risk Treatment)

Degree Level Education or Equivalent

Relevant Industry Related Qualification

Role Specific Technical Competencies

•    Operational Risk Management

•    Effective Communications

•    Operational and Technology Risk Management

•    Regulatory Environment - Financial Services

•    Risk Management

•    OTCR Policies

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

Being part of an inclusive and values driven organisation

, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.

In line with our Fair Pay Charter

, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance

, with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us:

www.sc.com/careers

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