Manager Service HVAC

Johnson Controls

On-site · Full-time

🔒 Unlocks at Trust Score 80🔒 Unlocks at 80

Hi, I am Aina. On Badge every job unlocks at a Trust Score. This one unlocks at 80 and you are 20 points away. Tap on the button to sign up and see how you can boost your score.

Unlock this job

20 points to go. Points come from reviews you get, reviews you give, and details you add to your profile.

YOUR TRUST SCORE: 60+20 TO UNLOCK

About the job

The Manager - Service is responsible for leading service operations for HVAC and Chiller systems, ensuring high customer satisfaction, operational excellence, revenue growth, and effective management of service teams. The role involves driving preventive maintenance, breakdown service, troubleshooting, AMC management, spare parts planning, and customer relationship management.

Key Responsibilities

Lead and manage service operations for HVAC systems, water-cooled chillers, air-cooled chillers, AHUs, FCUs, cooling towers, and related equipment.
Drive service revenue through AMC, retrofit, modernization, repair, and spare parts sales.
Manage a team of Service Engineers and Technicians, ensuring productivity and service quality.
Oversee installation support, commissioning, troubleshooting, and root cause analysis for complex technical issues.
Ensure adherence to SLA commitments and customer satisfaction targets.
Develop and maintain relationships with key customers, consultants, facility managers, and contractors.
Monitor service KPIs including response time, first-time fix rate, service backlog, and contract renewals.
Plan manpower allocation, training, and technical capability development.
Ensure compliance with safety standards, EHS regulations, and company policies.
Collaborate with sales teams to identify service business opportunities and support customer retention initiatives.
Manage service budgets, forecasting, inventory control, and resource planning.

Required Qualifications

Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, or related discipline.
8+ years of experience in HVAC service operations, including chillers and commercial/industrial cooling systems.
Strong knowledge of: Water-Cooled & Air-Cooled Chillers HVAC Controls & BMS Refrigeration Cycles Compressors (Centrifugal, Screw, Scroll, Reciprocating) Cooling Towers, Pumps & Hydronic Systems Energy Efficiency & Troubleshooting
Experience managing AMCs, service contracts, and field service teams.

Manager Service HVAC

About the job

Key Responsibilities

Lead and manage service operations for HVAC systems, water-cooled chillers, air-cooled chillers, AHUs, FCUs, cooling towers, and related equipment.

Drive service revenue through AMC, retrofit, modernization, repair, and spare parts sales.

Manage a team of Service Engineers and Technicians, ensuring productivity and service quality.

Oversee installation support, commissioning, troubleshooting, and root cause analysis for complex technical issues.

Ensure adherence to SLA commitments and customer satisfaction targets.

Develop and maintain relationships with key customers, consultants, facility managers, and contractors.

Monitor service KPIs including response time, first-time fix rate, service backlog, and contract renewals.

Plan manpower allocation, training, and technical capability development.

Ensure compliance with safety standards, EHS regulations, and company policies.

Collaborate with sales teams to identify service business opportunities and support customer retention initiatives.

Manage service budgets, forecasting, inventory control, and resource planning.

Required Qualifications

Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, or related discipline.

8+ years of experience in HVAC service operations, including chillers and commercial/industrial cooling systems.

Strong knowledge of: Water-Cooled & Air-Cooled Chillers HVAC Controls & BMS Refrigeration Cycles Compressors (Centrifugal, Screw, Scroll, Reciprocating) Cooling Towers, Pumps & Hydronic Systems Energy Efficiency & Troubleshooting

Experience managing AMCs, service contracts, and field service teams.