MID LEVEL MANAGER (MLM) L3

Wipro

Pune (On-site) · Full-time

🔒 Unlocks at Trust Score 70🔒 Unlocks at 70

Hi, I am Aina. On Badge every job unlocks at a Trust Score. This one unlocks at 70 and you are 10 points away. Tap on the button to sign up and see how you can boost your score.

Unlock this job

10 points to go. Points come from reviews you get, reviews you give, and details you add to your profile.

YOUR TRUST SCORE: 60+10 TO UNLOCK

About the job

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser’s local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies.

Modify Cookie Preferences

Accept All Cookies

Language

العَرَبِيَّة (السعودية)

Deutsch (Deutschland)

English (United States)

Español (España)

Español (México)

Français (Canada)

Français (France)

Italiano (Italia)

日本語 (日本)

Polski

Português (Brasil)

Português (Portugal)

Limba Română (România)

简体中文 (中国大陆)

Home

Life at Wipro

Careers

Early Careers

Experienced Professionals

Locations

Benelux

Brazil

Germany and Austria

India

Korea

Mexico

Nordics

Philippines

Poland

Portugal

Romania

Southern Europe

Switzerland

UK and Ireland

Join Our Talent Network

Language

العَرَبِيَّة (السعودية)

Deutsch (Deutschland)

English (United States)

Español (España)

Español (México)

Français (Canada)

Français (France)

Italiano (Italia)

日本語 (日本)

Polski

Português (Brasil)

Português (Portugal)

Limba Română (România)

简体中文 (中国大陆)

Home

Life at Wipro

Careers

Early Careers

Experienced Professionals

Locations

Benelux

Brazil

Germany and Austria

India

Korea

Mexico

Nordics

Philippines

Poland

Portugal

Romania

Southern Europe

Switzerland

UK and Ireland

Join Our Talent Network

Home

Life at Wipro

Careers

Early Careers

Experienced Professionals

Locations

Benelux

Brazil

Germany and Austria

India

Korea

Mexico

Nordics

Philippines

Poland

Portugal

Romania

Southern Europe

Switzerland

UK and Ireland

Join Our Talent Network

Language

العَرَبِيَّة (السعودية)

Deutsch (Deutschland)

English (United States)

Español (España)

Español (México)

Français (Canada)

Français (France)

Italiano (Italia)

日本語 (日本)

Polski

Português (Brasil)

Português (Portugal)

Limba Română (România)

简体中文 (中国大陆)

Search Jobs

Job Description

Apply now

Apply Now

Start applying with LinkedIn

Please wait...

Job Title:

MID LEVEL MANAGER (MLM) L3

City:

Pune

State/Province:

Maharashtra

Posting Start Date:

10/28/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.

Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms

Strategy Planning with Senior Stakeholders

Collaborate with leaders to provide strategic and operational plans associated with the account

Plan the strategy for the coming years by identifying new geographies for alternate revenue streams

Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems

Contract compliance & adherence

Ensure all SLA parameters are met in the account and maintain a green card at all times

Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited

Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines

Delivery governance in the account

Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project

Ensure a green card for all accounts in terms of performance and quality

Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags

Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders

Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage

Ensure regular invoicing as per the contract terms and condition

Forecast and track key account metrics

Invoicing

Timely submission of invoices to the client as defined in the SOW

Provide information required and resolve any invoicing issues raised by the client

Collect and analyze statistics (costs, customer service metrics etc.)

Assume responsibility of budgeting and tracking expenses

Ensure outstanding performance against key metrics mentioned in the agreement

Regular cadence around contract compliance

Evaluate performance with key metrics (accuracy, customer service metrics etc.)

Set direction for the team, track progress against targets through regular cadence calls and course correct as require

Drive the focus of the team on quality and adherence to contract compliance processes

Drive and implement structured cadence around quality, both process and transactional

Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed

Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.

Resource Allocation & Retention

Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)

Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery

Optimize manpower and minimize leakages by working closely with delivery head

Ensure retention by offering relevant trainings and certifications of all allocated resources

Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team

Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects

Mandatory Skills: Financial Planning & Analysis .

Experience: 8-10 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply now

Apply Now

Start applying with LinkedIn

Please wait...

Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news

Join Us

Explore open roles that match your interests and skills

Search Jobs >

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at

helpdesk.recruitment@wipro.com

. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at

ombuds.person@wipro.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Wipro.com

Explore All Jobs

Fraud Awareness

Wipro Locations

Cookie Consent Manager

Opens in a new tab.

Cookie Consent Manager

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

Required Cookies

These cookies are required to use this website and can't be turned off.

Required Cookies

Show More Details

Required Cookies

Provider

Description

Enabled

SAP as service provider

We use the following session cookies, which are all required to enable the website to function:

"route" is used for session stickiness

"careerSiteCompanyId" is used to send the request to the correct data center

"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

"Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Cookies from provider SAPasserviceprovider are required and cannot be turned off

Functional Cookies

These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies.

Consent to all Functional Cookies

Show More Details

Functional Cookies

Provider

Description

Enabled

YouTube

YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.

Cookie Policy

Terms and Conditions

Consent to cookies from provider YouTube

Confirm My Choices

Accept All Cookies

This translation is generated by AI. Please excuse any imperfections.