Officer, Customer Service Officer, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Provide professional and high-quality service to customers, addressing their banking inquiries and transactions efficiently.
• Identify customer needs and proactively introduce relevant banking products, services, and digital solutions.
• Handle and resolve customer feedback and complaints in a timely and empathetic manner.
• Collaborate with internal branch teams and support units to ensure seamless operational workflow.
• Adhere strictly to regulatory requirements, compliance guidelines, and internal bank policies to mitigate operational risks.

Requirements

• Degree or diploma in Business, Finance, or a related discipline.
• Prior experience in a customer-facing role, preferably within the financial services sector.
• Strong interpersonal and communication skills to build rapport with a diverse range of customers.
• Excellent problem-solving abilities and a customer-first mindset.
• Ability to adapt to a fast-paced environment and embrace digital banking tools.
• Strong attention to detail and commitment to operational integrity.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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