QUALITY ASSURANCE (QA) LEAD L2

Wipro

Hyderabad (On-site) · Full-time

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Home

Life at Wipro

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Early Careers

Experienced Professionals

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Benelux

Brazil

Germany and Austria

India

Korea

Mexico

Nordics

Philippines

Poland

Portugal

Romania

Southern Europe

Switzerland

UK and Ireland

Join Our Talent Network

Home

Life at Wipro

Careers

Early Careers

Experienced Professionals

Locations

Benelux

Brazil

Germany and Austria

India

Korea

Mexico

Nordics

Philippines

Poland

Portugal

Romania

Southern Europe

Switzerland

UK and Ireland

Join Our Talent Network

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العَرَبِيَّة (السعودية)

Deutsch (Deutschland)

English (United States)

Español (España)

Español (México)

Français (Canada)

Français (France)

Italiano (Italia)

日本語 (日本)

Polski

Português (Brasil)

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Job Description

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Job Title:

QUALITY ASSURANCE (QA) LEAD L2

City:

Hyderabad

State/Province:

Telangana

Posting Start Date:

10/31/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to ensure compliance and quality of the process within an account.

Track and review the process quality through audits

Develop audit plan as per SOP and allocate reviews to the analysts

Monitor to ensure that the audits are being conducted as per plan

Review the audit data across the account to review the account performance on quality parameters, identify the error trends

Prepare reports for review for the internal leadership as well as client

Identify the best practices and work with the delivery team to deploy for improvement

Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits.

Drive training within the account to ensure process quality is maintained

Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap

conduct monthly trainings based on the error types identified in the process audits

Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates

Develop the training reports and share with the key stakeholders including the client twice a week.

Support the incoming new process

For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required

For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process

Effective Team Management

Resourcing

Hire adequate and right resources for the team

Talent Management

Ensure adequate onboarding and training for the team members to enhance capability & effectiveness

Build an internal talent pool and ensure their career progression within the organization

Manage team attrition

Drive diversity in leadership positions

Performance Management

Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports

Ensure that the Performance Nxt is followed for the entire team

Employee Satisfaction and Engagement

Lead and drive engagement initiatives for the team

Track team satisfaction scores and identify initiatives to build engagement within the team

Deliver

No.

Performance Parameter

Measure

Process Performance

Meet quality parameters in the account

Trainings conducted

Timeliness in reporting

Compliance

Audit reports

Compliance in audits

Team Management

Team attrition %, Employee satisfaction score

Mandatory Skills: Toad Data Modeler .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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