Team leader

Creating a better online experience with cookies. We care about your experience online, that’s why we use cookies to make sure our website runs smoothly while personalising your visit for your ease of use and convenience. To choose what cookies you want to accept, select “Manage cookies”. To accept all cookies for the best possible experience, select “Accept all”. If you’d like to learn more about how we use cookies and to manage your selection, visit our

Cookie Policy

Manage Cookies

Reject All

Accept All

Skip to main content

Language

English (United Kingdom)

한국어 (대한민국)

Sign In

Employee Login

Language

English (United Kingdom)

한국어 (대한민국)

Sign In

Employee Login

Language

English (United Kingdom)

한국어 (대한민국)

Sign In

Employee Login

Search Jobs

Job Details

Team leader

Job Description

Apply now

Requisition Number:

65282

Job Location:

Chennai, IND

Global Grade:

Band 8

Work Type:

Office Working

Employment Type:

Permanent

Posting Start Date:

03/11/2026

Posting End Date:

10/11/2026

Job Description:

Job Summary

•    The Payment Operations Specialist ensures the accurate, timely, and controlled execution of payment processing, clearing, cash management, and account maintenance activities that support the bank's transaction banking services. The role is accountable for delivering reliable operational outcomes, maintaining data integrity, and supporting seamless transaction processing across client and internal service channels.

•    The role contributes to business performance by ensuring payment transactions are processed in accordance with regulatory requirements, operational procedures, and service-level commitments. It plays a key role in managing operational risk, maintaining effective controls, resolving transaction exceptions, and safeguarding the integrity of customer and account information.

•    Working closely with Operations, Technology, Risk, Compliance, and Service Delivery teams, the role supports operational resilience, client satisfaction, and continuous improvement by identifying opportunities to enhance efficiency, strengthen controls, and improve service quality.

Key Responsibilities

Payment Processing & Transaction Delivery

•    Execute payment, clearing, and cash management transactions accurately and within agreed service standards to support reliable client outcomes.

•    Validate transaction instructions and customer information to ensure processing accuracy and reduce operational risk.

•    Investigate, resolve, and escalate payment exceptions, reconciliation breaks, and processing issues to minimise service disruption.

•    Deliver consistent operational performance against quality, productivity, and turnaround-time objectives.

Cash Management & Data Integrity

•    Maintain customer, account, product, and operational reference data to support accurate transaction processing and service delivery.

•    Execute account maintenance, billing, pricing, and related operational activities in accordance with approved procedures.

•    Ensure transaction records are complete, accurate, and appropriately documented to support auditability and regulatory requirements.

•    Identify, investigate, and address data-quality issues that may affect operational performance or client service.

Risk, Compliance & Control Management

•    Apply operational controls that mitigate financial, regulatory, and operational risks across payment-processing activities.

•    Execute activities in accordance with regulatory requirements, internal policies, and operational procedures.

•    Escalate incidents, control weaknesses, processing errors, and potential breaches promptly to support risk mitigation.

•    Support internal audits, regulatory reviews, and control assessments by providing accurate operational evidence and documentation.

Operational Excellence & Continuous Improvement

•    Identify opportunities to improve transaction-processing efficiency, service quality, and operational effectiveness.

•    Support automation, digitisation, and workflow-enhancement initiatives that simplify operations and reduce manual effort.

•    Contribute to process reviews that strengthen controls, reduce processing risks, and improve client outcomes.

•    Maintain awareness of emerging operational risks and recommend practical improvements to operating procedures.

Stakeholder & Service Management

•    Collaborate with Operations, Technology, Risk, Compliance, and Service Delivery teams to ensure effective operational support.

•    Communicate operational issues, service impacts, and resolution progress to relevant stakeholders in a timely manner.

•    Support a client-focused service culture by responding effectively to operational enquiries and service requests.

•    Contribute to resolving cross-functional issues that affect transaction processing or service performance.

Motivations

•    Building trusted, long‑term relationships that deliver sustainable, risk‑adjusted growth.

•    Aligning products, regions and stakeholders around clear strategic priorities.

•    Applying sector‑ and segment‑specific knowledge and judgment to solve complex client problems and create value, leveraging data and AI‑enabled insights to deepen client understanding, sharpen focus and drive commercial impact

Skills and Experience

Priority skills

•    Governance, Risk, and Compliance (GRC)

•    Settlement Management

•    Operations Management

•    Quality Assurance

•    Regulatory Compliance

Other skills

•    Cash Management

•    Payment Processing

•    Payment Schedule

•    Service Delivery

•    Data Management

•    Stakeholder Engagement

•    Risk Management

Qualifications

•    Experience in transaction banking, cash management, payments, or financial services environments with high transaction volumes.

•    Exposure to regulated operational environments with strong control, compliance, and risk-management requirements.

•    Experience working across operational teams and stakeholder groups to resolve processing issues and service impacts.

•    Exposure to process improvement, automation, or operational-efficiency initiatives within banking or financial operations.

•    Experience balancing operational priorities while maintaining service quality, accuracy, and service-level commitments.

•    Business English

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

Being part of an inclusive and values driven organisation

, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.

In line with our Fair Pay Charter

, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance

, with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

Apply now

Information at a Glance

Opens in a new tab.

Opens in a new tab.

Opens in a new tab.

Opens in a new tab.

Opens in a new tab.

© Standard Chartered 2025. All rights reserved.

Cookie preferences

Tell us which cookie categories you consent to by using the sliders below. You can change your preferences any time by clicking on Manage cookies on our homepage.

Stricly necessary cookies (always active)

Your security and privacy are our top priority, that’s why these cookies are always on to ensure the safest and smoothest online experience.

Stricly necessary cookies (always active)

Show More Details

Stricly necessary cookies (always active)

Provider

Description

Enabled

SAP as service provider

We use the following session cookies, which are all required to enable the website to function:

"route" is used for session stickiness

"careerSiteCompanyId" is used to send the request to the correct data centre

"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

"Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Cookies from provider SAPasserviceprovider are required and cannot be turned off

Functional Cookies

For your ease of use and convenience, these cookies remember the choices you made (e.g. language and region) and personalise our website to make it most relevant for you.

Consent to all Functional Cookies

Show More Details

Functional Cookies

Provider

Description

Enabled

YouTube

YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.

Cookie Policy

Privacy Policy

Terms and Conditions

Consent to cookies from provider YouTube

Advertising Cookies

To make sure we only send what’s most relevant to your needs, these cookies help us and our partners understand what matters most to you. The data collected can be shared with third parties, such as advertisers or platforms, to create an ecosystem that is always relevant to you.

Consent to all Advertising Cookies

Show More Details

Advertising Cookies

Provider

Description

Enabled

LinkedIn

LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.

Cookie Policy

Cookie Table

Privacy Policy

Terms and Conditions

Consent to cookies from provider LinkedIn

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.

Cookie Information

Privacy Policy

Terms and Conditions

Consent to cookies from provider GoogleAnalytics

Google Tag Manager

Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing and more.

Privacy Policy

Terms and Conditions

Consent to cookies from provider GoogleTagManager

Save & close

Reject All

Accept All